Return & Refund Policy

At ArtUdaipur, we take great care in selecting, preparing, packaging, and shipping our artworks. Every artwork is carefully inspected and securely packed before dispatch.

Because many of our artworks are unique, handmade, original, and carefully prepared for each order, we have a limited return policy focused primarily on items that arrive damaged or materially different from what was ordered.

1. Damaged Artwork on Delivery

If your artwork arrives damaged, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photographs of the artwork

• Photographs of the packaging and shipping box

• Photographs showing the damage clearly

• A short description of the issue

For significant damage, we may also request a video of the package being opened.

Once we receive the required information, our team will review the claim and determine the appropriate resolution.

Depending on the circumstances, we may offer:

• A replacement artwork, where available

• An exchange for another suitable artwork

• A repair or restoration, where practical

• A refund of the eligible purchase amount

2. Unboxing Recommendation

Since our artworks are valuable and often fragile, we strongly recommend recording a continuous video while opening your package.

The video should clearly show:

1. The unopened package

2. The shipping label

3. The condition of the outer packaging

4. The package being opened

5. The artwork and its condition

This helps us investigate any damage that may have occurred during transportation.

3. Returns for Change of Mind

Because many ArtUdaipur artworks are unique, handmade, made-to-order, or carefully selected for individual customers, we generally do not accept returns simply because a customer has changed their mind, does not like the artwork after delivery, or ordered the wrong size/color/style.

If you have any concerns about an artwork before placing your order, please contact us. Our team will be happy to provide additional photographs, videos, dimensions, or other information to help you make an informed decision.

4. Artwork Differences

Handmade and traditional artworks may contain minor variations in:

• Color

• Brushwork

• Texture

• Finish

• Dimensions

• Handmade details

These characteristics are part of the nature and individuality of handmade artwork and are not considered defects.

Please note that colors may also appear slightly different depending on your monitor, phone, tablet, or other device.

5. Incorrect or Missing Items

If you receive an item that is different from the item you ordered, or if an item is missing from your shipment, please contact us within 14 days of delivery.

Please provide your order number and photographs of the package and items received.

We will investigate the issue and, where appropriate, arrange a replacement, exchange, or refund.

6. Return Shipping

If a return is approved because the artwork arrived damaged, defective, or incorrect, ArtUdaipur will coordinate the return process and determine the appropriate shipping arrangement.

Customers should not ship an item back to us without first contacting our team and receiving return instructions.

Returns sent without prior authorization may not be accepted.

7. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If a refund is approved, the eligible amount will be refunded through the original payment method wherever possible.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

8. Exchanges

If your artwork arrives damaged or there is an error with your order, we may offer an exchange where the same artwork is available.

For unique or one-of-a-kind artworks, an identical replacement may not be possible. In such cases, we may offer an alternative resolution, such as another artwork, repair/restoration where possible, or a refund.

9. Orders That Are Customized or Made to Order

Customized, personalized, commissioned, or made-to-order artworks are generally not eligible for cancellation or return due to a change of mind once production has begun.

If your customized artwork arrives damaged or there is an error attributable to us, please contact us within 14 days of delivery so that we can review and resolve the issue.

10. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests may not be possible once an artwork has been dispatched, customized, commissioned, or entered into production.

Please contact us before placing an order if you have any questions regarding the artwork, size, framing, customization, delivery, or other specifications.

11. How to Contact Us

For any return, damage, exchange, or refund request, please contact us with your order number and relevant photographs/videos.

ArtUdaipur

Phone / WhatsApp: +91 8890447410

Website: https://www.artudaipur.com/

We will review every genuine case individually and work with our customers to provide a fair resolution.

Our Commitment

We have been dealing in artworks for many years and take great pride in the quality of our collection and packaging. Our goal is to make sure your artwork reaches you safely and that you have complete confidence when purchasing from ArtUdaipur.