FREE SHIPPING ON ALL ARTWORKS | +91 8890447410(Call & Whatsapp)

Shipping policy

Shipping & Delivery Policy

At ArtUdaipur, we carefully pack every order to ensure that your artwork or product reaches you safely and securely.

1. Order Processing & Dispatch

Once your payment has been successfully cleared and confirmed, your order will generally be dispatched within 1 working day.

Orders placed on weekends or public holidays may be processed on the next working day.

You will receive shipping or tracking information once your order has been dispatched, where tracking is available.

2. Delivery Time

After dispatch, delivery generally takes 2–8 working days, depending on the delivery destination and shipping service.

Delivery times may vary due to:

  • Delivery location

  • Courier or logistics partner

  • Weather conditions

  • Public holidays

  • Natural events

  • Operational delays

  • Customs clearance for international shipments

  • Other circumstances beyond our reasonable control

The 2–8 working day timeframe is an estimated delivery period and is not a guaranteed delivery date.

3. Safe & Secure Packaging

We understand that artworks and handmade products require special care during transportation.

Every order is carefully inspected and securely packaged before dispatch. Depending on the product, appropriate protective materials may be used to reduce the risk of damage during transit.

4. Tracking Your Order

Once your order has been dispatched, tracking details will be shared with you where tracking is available.

You can use the tracking information to follow the progress of your shipment.

If you have not received tracking information or need assistance with your delivery, please contact our team with your order number.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your:

  • Name

  • Address

  • City

  • State

  • PIN/ZIP code

  • Phone number

  • Email address

ArtUdaipur is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

6. International Shipping

We ship to selected international destinations.

International deliveries may take additional time due to customs clearance, local delivery procedures, or other factors outside our control.

International orders may also be subject to customs duties, import taxes, local taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, any such charges are the responsibility of the customer.

Customers are responsible for ensuring that products purchased from ArtUdaipur can be legally imported into their destination country.

7. Delivery Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur because of circumstances outside our control.

These may include:

  • Courier delays

  • Severe weather

  • Natural disasters

  • Public holidays

  • Customs delays

  • Transportation disruptions

  • Government restrictions

  • Other unforeseen circumstances

We will make reasonable efforts to assist you in tracking and resolving delivery issues.

8. Damaged Packages or Products

If your package appears damaged when delivered, please photograph the package before opening it.

We strongly recommend recording a continuous unboxing video, particularly for valuable artworks.

If your artwork or product arrives damaged, please contact us within 14 days of delivery with:

  • Your order number

  • Photographs of the package

  • Photographs of the damage

  • Any relevant videos

  • A brief description of the issue

Our team will review the case and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Failed or Returned Deliveries

If a shipment is returned to ArtUdaipur because of an incorrect address, failed delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply if the order needs to be shipped again.

Any applicable additional charges will be communicated to the customer before reshipping.

10. Contact Us

If you have any questions about shipping or the delivery of your order, please contact us.

ArtUdaipur

Phone / WhatsApp: +91 8890447410

Website: https://www.artudaipur.com/

Please include your order number when contacting us regarding an existing order.

Last Updated: September 7, 2026